Business Report published

07 November 2005

CITEC's 2004/05 Business Report has been released, highlighting key projects, initiatives and achievements for the year ending 30 June 2005.

The report also marks our 40th anniversary and features historical photographs and milestones covering four decades.

Major achievements in 2004/05

During 2004/05, CITEC's achievements included:

For clients:

• the Queensland Government's acceptance of CITEC's unique utility model for the provision of communications, processor, storage, backup and recovery and professional services;
• a three year contract to provide facilities management, help desk support and wide area network (WAN) management for Education Queensland;
• a five year contract with Xstrata Copper to manage its IP data network in Queensland and Argentina;
• appointment as the Australian Broadcasting Corporation's (ABC) supplier of the SAP finance system application and infrastructure services. The five year single-supplier deal included the delivery and management of the ABC's financial management system; and
• implementation of the HP OpenView system to meet our clients' proactive service management and advanced reporting requirements.

For the workforce:

• improved management of recruiting and resourcing activity;
• good business-focussed training results through the formation of the Learning and Development Advisory Forum; and
• continued employer-subsidised learning and development programs, including training in project management and ITIL.

For business:

• following the successful deployment of a new Corporate Services Network (CSN®) last year, CITEC transitioned its clients outside Queensland to the new network in 2004/05. The CSN® delivers a range of business benefits to clients, including the flexibility to integrate with available and emerging access methods such as xDSL and wireless;
• upgrade to the physical security of key premises, resulting in a physical security certification by the Australian Security Intelligence Organisation (ASIO). This certification covers CITEC's Brisbane data centre and network management centre; and
• confirmation from global ICT research analyst company IDC of CITEC's change in status from eighth to seventh on IDC's Australian Outsourcing Market, Top Ten Players list, 2004. CITEC also maintained its position as the second-largest Australian-owned outsourcer.

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