Frequently asked questions

Following are some general questions and answers for clients experiencing difficulties when connecting to CITEC Confirm.

• What is required to use CITEC Confirm?
• Why do I get Error 11 when I try to login or register?
• Why do I get a blank screen when I try to login or register?
• Why do I get Proxy Setting Errors?
• Why do I get Firewall Errors?

Q. What is required to use CITEC Confirm?

To use CITEC Confirm you need a 56kbps modem, connection to an ISP (Internet Service Provider), the capacity to connect to a HTTPS web site and a web browser.

Q. Why do I get Error 11 when I try to login or register?

It is likely that cookies have not been enabled on your browser. Check your browser help for instructions on how to enable this feature.

Q. Why do I get a blank screen when I try to login or register?

Your browser may not have SSL2.0 or SSL3.0 enabled. Check your browser help for instructions on how to enable this feature.

Q. Why do I get Proxy Setting Errors?

You may have a proxy setup in your browser that is incorrect for connecting to a Secure (HTTPS) web site. Within your web browser you will need to either:

• Remove the entry which makes you use a proxy server for HTTPS/Security.
• Enter a valid proxy. (Contact your ISP or Network Administrator for details.)

Q. Why do I get Firewall Errors?

Your corporate firewall may not be configured for connecting to a secure (HTTPS) web site. You need to contact your firewall administrator and ask them to allow access to our site. Your administrator should contact us for the required details.