Introduction
Welcome hub
See important updates about our system, services and your account on the welcome hub as soon as you sign in.
The main menu is the launch page for all our services. The links on this page will take you to areas where you can access specific searches and reports.
Some restricted or special services may be unavailable to you. If you have a genuine need to access these services, and you meet certain criteria, we can unlock these services for you. Read more about obtaining additional authorisation below.
Header
The Confirm header sits at the top of every page. Here you will find quick links to commonly used pages, information about your current location in our system, and your account balance if you have any funds sitting in your Confirm account.
Inbox and My results will take you to a page where you can see all your past searches and download any available results. Read more about Accessing your results below.
You can also select Help at any point to read frequently asked questions about your current search area, or select Menu or Main menu to return to the main menu at any time.
Add funds to your account
Account top-up
Before you can order any searches, you’ll need to add some funds to your Confirm account. The easiest way to do this is to select Add funds on the welcome hub.
You’ll be asked how much you’d like to pay into your Confirm account. Once you’ve entered a value, you’ll be taken to the Queensland Government’s secure Notice to pay environment, where you can provide your credit card details with confidence.
Please note that payments made to Confirm and other Queensland Government agencies will appear on your credit card statement as ‘QUEENSLAND GOVT 2’.
Other agencies using this payment description include the Department of Transport and Main Roads, Residential Tenancies Authority, Registry of Births, Deaths and Marriages and more. If you have made a payment to one of these agencies, or any other Queensland Government agency, you may also see this transaction description on your credit card statement.
Pay the difference
If you attempt to order a search with an associated fee that is higher than your Confirm account balance, you’ll simply be asked to top-up your account with the difference before proceeding.
For example: your Confirm account balance is $10.00 and you attempt to order a Bankruptcy Register Search which costs $29.92. Our system will request a payment of $19.92 before processing the order.
Switch to invoiced
Many of our clients are large organisations that need to conduct thousands of searches each month. Some of our systems also have pricing models where a charge cannot be determined until an order has been placed and investigated.
In these cases, we’re able to set up an Invoiced account to allow invoiced payments on a fortnightly schedule. This will allow you to continue searching without interruption up to a predetermined limit, instead of requiring multiple credit card top ups.
If you’d like to convert your account and switch to invoiced payments, please contact our Customer Service Centre directly on 1800 773 773 or at confirm@citec.com.au.
Access your results
The Confirm Inbox
In most cases, you’ll receive an immediate online result that can be downloaded on the spot.
However, if you’ve misplaced a search result, you can use the Confirm Inbox to download it again at no extra charge. You can access the Inbox by selecting the Inbox link from the Confirm header. The Confirm Inbox contains details about transactions conducted under your account, and successful search results from the last 30 calendar days.
Once you’ve arrived in the Inbox, you can specify some search parameters to filter your transaction history.
Keep in mind that the Inbox will not re-order your search or update your result – it only provides access to the result that was returned to you at the time of the original search. For this reason, certain results for time-sensitive searches may contain old or expired information.
Due to a combination of legislative requirements and technical reasons, the availability of some search results differs from what is described above. Read more about Inbox Exceptions below.
Exceptions
Due to a combination of legislative requirements and technical conditions, not all search results are available via the Confirm Inbox for 30 calendar days.
Bankruptcy Register search results are stored until midnight (AEST) on the day of the search.
Queensland Lands search results are stored for 30 business days.
Manually ordered conveyancing products are returned to you directly and not stored in the Inbox.
Successfully lodged court documents are not available via the Inbox and must be accessed from the corresponding product menu.
If you would like to check the availability of a particular product, please contact our Customer Service Centre directly on 1800 773 773 or at confirm@citec.com.au for more detailed information.
Expired results
If your result has expired, you may no longer be able to download it again from the Inbox. In these cases, you may need to order a new search if you wish to obtain a current result.
Ask for help
Contact our Customer Service Centre
Our dedicated, Brisbane-based Customer Service Centre has been extensively trained to provide whatever additional help you may need.
If you’re stuck or just have a question, give us a call us on 1800 773 773 or email us at confirm@citec.com.au.