See important updates about our system, services and your account on the welcome hub as soon as you log in.
The main menu is the launch page for all our products. The links on this page will take you to areas where you can access specific searches and reports.
Some restricted products – such as police reports and vehicle owner name searches – may be unavailable to you. If you have a genuine need to access these products and you meet certain criteria, we can unlock these restricted products for you. Read more about obtaining additional authorisation below.
The Confirm header sits at the top of every page. Here you will find quick links to commonly used pages, information about your current location in our system, and your account balance if you have any funds sitting in your Confirm account.
Inbox will take you to a page where you can see all your past searches and download any available results. Read more about Accessing your results below.
You can also select Help at any point to read frequently asked questions about your current search area, or select Menu to return to the main menu at any time.
Add funds to your account
Before you can order any searches, you’ll need to add some funds to your Confirm account. The easiest way to do this is to select ‘Add funds’ on the welcome hub.
Choose Increase your account balance using your credit card from the Account maintenance page.
You’ll be asked how much you’d like to pay into your Confirm account. Once you’ve entered a value, you’ll be taken to the Queensland Government’s secure Notice to pay environment, where you can provide your credit card details with confidence.
Pay the difference
If you attempt to order a search with an associated fee that is higher than your Confirm account balance, you’ll simply be asked to top-up your account with the difference before proceeding.
For example: your Confirm account balance is $10.00 and you attempt to order a Bankruptcy Register Search which costs $29.92. Our system will request a payment of $19.92 before processing the order.
Switch to invoiced
Many of our clients are large organisations that need to conduct thousands of searches each month. Some of our systems also have pricing models where a charge cannot be determined until an order has been placed and investigated.
In these cases, we’re able to set up a Post-Paid account to allow invoiced payments on a fortnightly schedule. This will allow you to continue searching without interruption up to a predetermined limit, instead of requiring multiple credit-card top ups.
If you’d like to convert your account to post-paid and switch to invoiced payments, please contact our Customer Service Centre directly on 1800 773 773 or by email at firstname.lastname@example.org.
Access your results
The Confirm Inbox
In most cases, you’ll receive an immediate online result that can be downloaded on the spot.
However, if you’ve misplaced a search result, you can use the Confirm Inbox to download it again at no extra charge. You can access the Inbox by selecting the Inbox link from the Confirm header. The Confirm Inbox contains almost all of the transactions your account has ever conducted, along with successful search results from the last 30 calendar days.
Once you’ve arrived in the Inbox, you can specify some search parameters to filter your transaction history.
Keep in mind that the Inbox will not re-order your search or update your result – it only provides access to the result that was returned to you at the time of the original search. For this reason, certain results for time-sensitive searches may contain old or expired information.
Due to a combination of legislative requirements and technical reasons, the availability of some search results differs from what is described above. Read more about Inbox Exceptions below.
Due to a combination of legislative requirements and technical conditions, not all search results are available via the Confirm Inbox for 30 calendar days.
Bankruptcy Register search results are stored until midnight on the day of the search.
Queensland Lands search results are stored for 30 business days.
Manually ordered conveyancing products are returned to you directly and not stored in the Inbox.
Successfully lodged court documents are not available via the Inbox and must be accessed from the corresponding product menu.
If you would like to check the availability of a particular product, please contact our Customer Service Centre directly on 1800 773 773 or by email at email@example.com for more detailed information.
If your result has expired, you may no longer be able to download it again from the Inbox. In these cases, you may need to order a new search if you wish to obtain a current result.
Ask for help
Contact our Customer Service Centre
Our dedicated, Brisbane-based Customer Service Centre has been extensively trained to provide whatever additional help you may need.
If you’re stuck or just have a question, give us a call us on 1800 773 773 or email firstname.lastname@example.org.