An invoiced account is required to access these services.

If you’d like to set up an invoiced account, or to request access if you’re already invoiced, please contact our Customer Service Centre directly on 1800 773 773 or by email at confirm@citec.com.au.

Introducing our solution

Partnering with Dye & Durham, and powered by Realaml technology, we’ll soon be introducing our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) and Verification of Identity (VOI) solution.

Our solution will help you simplify your AML/CTF checks and meet your obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

Your AML/CTF checks go through one seamless workflow, covering:

  • Know Your Customer (KYC) and Verification of Identity (VOI)
    Verify your clients’ identities quickly and accurately and ensure compliance with robust identity checks

  • Politically Exposed Persons (PEPs) and sanctions screening
    Identify high-risk individuals and entities

  • Built-in risk scoring
    Automatically assess and manage client risk levels

  • Continuous monitoring
    Stay compliant with ongoing tracking and updates

Young business woman standing in an office reading a document and looking serious

The digital onboarding process will also feel easy for your clients. They will receive a secure link via email and SMS to complete their check when convenient for them.

You can also feel assured to know that checks will be compliant with ARNECC and AUSTRAC. In-built workflows and records of each AML/CTF step help you stay compliant with your AUSTRAC obligations as well.

Our system retains audit trails of compliance activities for 7 years, and data is easy to export for AUSTRAC-required reporting.

Use these when

  • Onboarding new clients

  • Performing due diligence

Mostly used by

  • Lawyers and conveyancers

  • Financial industry services

  • Insolvency practitioners

  • Real estate professionals

Find the right check for your business

Complete VOI and AML check with FaceMatch AML and ID check with FaceMatch AML and ID check VOI only PEP and sanctions only

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AUSTRAC compliant Yes Yes Yes No No
ARNECC compliant Yes No No Yes No
AML Yes Yes Yes No No
VOI Yes No No Yes No
ID check (IDV) Yes Yes Yes No No
FaceMatch Yes Yes No No No
PEP Yes Yes Yes No Yes
Sanctions Yes Yes Yes No Yes

Additional information about AML/CTF reforms

AUSTRAC states that the reforms under the AML/CTF Act aim to ‘close those avenues to organised crime.’ The reforms also align with international standards set by the Financial Action Task Force to deter money laundering and terrorism financing.

For further information, refer to AUSTRAC – About the reforms.

Key dates for newly regulated entities are:

  • Now
    Enrolment is open

  • 1 July
    AML/CTF obligations begin

  • 29 July
    newly regulated entities must advise AUSTRAC of their AML/CTF compliance officer by this date or 14 days after enrolling, whichever is later

For further information, refer to AUSTRAC – Preparing for the changes if you’re newly regulated.

By 1 July 2026, newly regulated entities must:

  1. have an AML/CTF program
  2. have an AML/CTF compliance officer
  3. train staff on AML/CTF processes.

The AML/CTF program includes an ML/TF risk assessment and AML/CTF policies.

The AML/CTF compliance officer is responsible for communicating with AUSTRAC on your business’s behalf. They must also oversee and coordinate your compliance with the AML/CTF Act , Rules and your obligations.

For further information, refer to AUSTRAC – Preparing for the changes if you’re newly regulated.

Although the AML/CTF Act doesn’t require you to retain copies of identity documents, the Electronic Conveyancing National Law requires entities to retain evidence of VOI. This means you may need to comply with both sets of obligations.

For further information, refer to Office of the Australian Information Commissioner – Privacy guidance.

The Office of the Australian Information Commissioner advises the following:

Small businesses that are ‘reporting entities’ under the AML/CTF Act (and their authorised agents) are required to comply with the Privacy Act in relation to the activities for the purposes of, or in connection with their obligations under the AML/CTF Act and the AML/CTF Rules.

For further information, refer to Office of the Australian Information Commissioner – Privacy guidance.

A designated service is a service listed in section 6 of the AML/CTF Act.

For further information, refer to AUSTRAC – Designated services.

A major update to the AML/CTF program requirements is moving from a compliance-based approach to a risk-based, outcomes-oriented approach.

Current reporting entities will also need to update enrolment and registration details.

For further information, refer to AUSTRAC – Summary of changes.

Starter kits to help build your own AML/CTF program are available from AUSTRAC – Program starter kits.

You can use this link to subscribe to updates from AUSTRAC to receive updates on areas such as guidance and education.

Disclaimer: Our content is for general information only and does not take your personal circumstances into account. We do not provide professional advice. Before acting, seek advice from a qualified professional.

Ready to get started?

Create a new account

Create an invoiced account to get access to our AML/CTF services.

Our Brisbane-based Customer Service Centre will walk you through the process. It’s completely free!

Already have an account?

We can check the status of your account and set you up with access to these services.

Contact our Brisbane-based Customer Service Centre during business hours.