Document order

What information will I get from a document order?

Scanned images of all public documents registered with the Australian Securities and Investments Commission (ASIC) since 1 January 1991 are available.

Can I order an annual return?

Annual returns were abolished on 1 July 2003 and no longer appear on current company extracts. Previously lodged results still show annual returns on historical company extracts, and you may order them through CITEC Confirm.

View the organisational extracts search support page for more information on historical company extracts.

What is the correct format for document numbers?

An ASIC document number consists of nine letters and numbers.

How many documents can be ordered at once?

The number of documents you can request in an order is unlimited. Enter the required document numbers separated by a comma.

Don’t include spaces between the comma and document numbers. For example, enter ‘123456789,000111222,987654321’.

A charges applies to each document you order.

How do I obtain pre-1991 microfiche records?

To obtain pre-1991 microfiche records, first check the organisation’s document list to ensure the documents haven’t been recorded. If the document(s) appear in the list, you can immediately order copies.

If the document(s) don’t appear in the list, please send an email to confirm@citec.com.au and request to convert the company’s microfiche files to Docimage.

Make sure to include the details of the organisation you’re searching on, specifically:

  • subject heading – microfiche request for ‘company name’
  • details – company name, state of incorporation (for example, NSW or VIC ), state registration number (if known) and ACN (if known).

You’ll receive an email when the microfiche records have been converted. The conversion process can take up to five business days.

Once the files have been converted into the document imaging system, you can retrieve copies of document(s) via ASIC document orders.

Can I order documents with a lodgement date prior to 1 January 1991?

Pre-1991 paper documents from NT, Tas, ACT and Qld are available online through document ordering. Documents stored on microfiche in NSW, Vic, SA, WA and Qld are also available; however, they’ll only be converted to electronic images if requested.

I know a document has been lodged. Why isn’t it available?

A form is considered as having been lodged once ASIC accepts and records it in their database. After the documents are entered, they’re imaged, a process that can take up to five business days.

Documents aren’t available for order during this time.

What are the differences between the delivery methods?

Restrictions apply to the size of documents that can be delivered by each method. If a document exceeds the limit, you’ll be prompted to either:

  • change the delivery method
  • split the oversized order into smaller orders that will be charged accordingly.

Multiple delivery options for document orders are available.

Email

With link to documents (Web mail)

An email notification is sent to you with links to the documents. The links remain active for a month, and you can retrieve images at any time during that period.

You can receive up to ten emails as part of a search.

If the document is more than 200 pages, the delivery will be split into separate emails.

For example, if the document is 320 pages, you’ll receive two emails: pages 1–199 and 200–320.

With attachment to documents

Email results are sent as attachments to your specified email address. You should consider the size of these attachments before requesting to receive results via email, as there may be limits on the size or content of emails.

There is a limit of 50 pages per document to reduce the chance of rejected emails.

Fax

Fax results are also limited to 50 pages per document. Therefore, orders for large documents may need to be split into several smaller orders. Fax charges are the same as email charges.

Post

Post results have no limit on how many pages that you can receive in a single order.

What is a secondary delivery method?

You may need the secondary delivery method for documents that are more than 50 pages, when the primary delivery method is email.

Any documents larger than 50 pages will require a secondary delivery method to deliver.

How long will it take for the order to deliver?

Most orders will deliver within three hours, with email providing the quickest response time, followed by fax.

We recommend that you check your delivery details to ensure that email addresses are up-to-date and that you include your first and last name.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au