What information will I get from a personal document order?

Scanned images of all public documents registered with the Australian Securities and Investments Commission (ASIC) since 1 January 1991 are available.

How does the personal document order differ from the ASIC personal extract?

The ASIC personal document order allows you to access scanned images of all publicly available documents registered with ASIC since 1 January 1991.

The personal name extract will include information on an individual.

How does the personal document order find results?

The ASIC personal document order returns a list of names matching your search criteria, the same as the personal name search. Choosing names from that list allows you to browse and order all documents that ASIC holds about the individuals.

How does using the date of birth range affect the search?

If you provide a date of birth range, the results usually restricts to those entries having dates of birth in the specified range.

However, if you provide two or more given names, the system will also perform an exact match search on the name. As a result, you may receive entries with no date of birth or a date of birth outside the range.

How do I obtain pre-1991 microfiche records?

To obtain pre-1991 microfiche records, first check the organisation’s document list to ensure the documents haven’t been recorded. If the document(s) is in the list, you can immediately order copies.

If the document(s) isn’t in the list, please email us at confirm@citec.com.au and request to convert the company’s microfiche files to Docimage.

Make sure to include the details of the organisation you’re searching on, specifically:

• subject heading – microfiche request for ‘company name’
• details – company name, state of incorporation (for example, NSW or Vic), state registration number (if known) and ACN (if known).

You’ll receive an email when the microfiche records have been converted. The conversion process can take up to five business days.

Once the files have been converted into the document imaging system, you can retrieve document copies via document ordering.

Can I order documents with a lodgement date prior to 1 January 1991?

Pre-1991 paper documents from NT, Tas, ACT and Qld are available online through the document ordering facility. Documents stored on microfiche in NSW, Vic, SA, WA and Qld are also available; however, they’ll only be converted to electronic images if requested.

I know a document has been lodged. Why isn’t it available?

A form is considered as having been lodged once ASIC accepts and records it in their database. After the documents are entered, they’re imaged, a process that can take up to five business days.

Documents aren’t available for order during this time.

What delivery details do I need to provide?

As the order is processed by ASIC, an email address, a phone number (mobile or landline) and a contact name is required for the order.

What are the differences between the delivery methods?

ASIC documents are delivered via email; either as an attachment (only available for documents of 50 pages or less), or as a WEB Mail link (up to 199 pages).

We recommend you choose WEB Mail as your delivery method. An email notification is sent to you with a link to the document. The links remain active for a month, and you can retrieve images at any time during that period. You can receive up to ten emails as part of a search.

If the document is more than 200 pages, the delivery will be split into separate emails. For example, if the document is 320 pages, you’ll receive two emails: pages 1–199 and 200–320.

If the document is 50 pages or less, then Email (with the document sent as an attachment) is an option. If a document exceeds 50 pages, you’ll be prompted to either:

• change the delivery method, or
• split the oversized order into smaller orders that will be charged accordingly.

What is a secondary delivery method?

You need the secondary delivery method for documents that are more than 50 pages, when the primary delivery method selected is ‘Email’.

How long will it take for the order to be delivered?

Most orders will be delivered within 3 hours.

We recommend that you check your delivery details to ensure that email addresses are up-to-date and that you include your first and last name and a contact phone number.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone	1800 773 773
Email	confirm@citec.com.au