What’s changing?

On 22 October 2026, the Delivery profiles feature will be removed. Any delivery profiles you have created will no longer be available. This change will affect:

• customers who use delivery profiles
• searches where delivery details are required – see full list of affected services.

If you do not use delivery profiles or any searches where delivery details are required, this change will not impact you.

Customers who use delivery profiles

Many of our searches provide the option to email an additional copy of the results. If you had set up a default delivery profile, the Email a copy field was prefilled with the email address from that profile.

From October 22, the Email a copy field will instead be prefilled with the verified email address attached to your CITEC Confirm account. This is the same email address we use for password resets.

Searches where delivery details are required

Searches that are manually processed require additional delivery details. In the past, you were able to select one of your delivery profiles to satisfy this requirement.

From October 22, you will no longer be able to select a delivery profile and the Email delivery field will instead be prefilled with your verified email address. Depending on the search type, you may need to provide additional contact details such as a name and postal address.

The above change will apply to the following services:

• ASIC & Business Names
  • Organisation search – Company charges extract (satisfied)
  • Organisation search – Order company documents
  • Organisation extracts search – Order documents
  • Document order
• ACT Land searches
  • All searches
• NT Land searches
  • Title package
• Qld Land Tax Certificates
  • Qld land tax clearance search
• Qld Property Certificates
  • QCAT tree and fence search
  • Qld energy search
  • Qld Transport and Main Roads property search
• SA Land searches
  • Unregistered documents search
  • Child parent title search
  • Building details search
  • Plan details search
• Vic Land searches
  • Document ordering (when documents or images are not available online)
• Vic Conveyancing searches
  • Property certificates search
  • Water documents search
  • Survey reports search
• Telco Cable search
• Qld Motor Vehicle Register (QMVR)
  • VIN/Chassis or Engine Number search
  • Pre June 1998 plate search
  • Dealer plate search
  • Personalised plate search
• Qld Property Crime Reports
  • Order restricted report

How might this affect me?

For some customers, the verified email address might be different to what was previously stored within delivery profile/s. This can happen if contact details have changed, or there was more than one delivery profile for your user ID, or account.

If you have previously used delivery profiles, you should review the newly prefilled email address before ordering a search on or after October 22. If you want to use a different email address for delivery of your order, you can simply replace the prefilled data with your preferred email address.

If you have never created a delivery profile, this change will not affect you.

Will any of the eFiling products be affected?

No, the eFiling products will not be affected by the change. The profiles used within our eFiling products (for solicitors, representatives etc) are handled separately and are not considered delivery profiles.

Which other systems will NOT be affected?

The following systems will NOT be affected by the change:

• QCAT – Qld Civil and Administrative Tribunal eFiling
• Qld Magistrates Court eFiling
• Vic County Court eFiling
• Qld Motor Vehicle Register Bulk Upload
• NSW and Qld Conveyancing package
• NSW Land Tax Clearance certificates
• NSW OSR Electronic Duties Returns (EDR)
• NSW Electronic Contract of Sale (eCOS)
• National settlement services
• National manual services
• PPSR – Personal Property Securities Register

Any profiles used for the above systems are not considered delivery profiles and will continue to function as normal.

We have several staff using our CITEC Confirm account, with different email addresses – how do we manage this?

If multiple individuals use the same sign in credentials, please consider how you’ll manage this moving forward. We recommend all users have individual UserIDs. UserIDs allow you to set email addresses for each user, and to manage user access when staff onboard or leave your organisation.

To set up individual UserIDs, contact our Customer Service Centre on 1800 773 773 or at confirm@citec.com.au. Simply complete the spreadsheet, providing names, email addresses and user type (administrator or user) and we’ll configure your account – too easy!

For more information about UserIDs refer to our UserID support page.

What can I do now to prepare?

Check that your verified account email address is up to date, as any delivery details will be prefilled with this information from 22 October. How you check these details depends on your account configuration.

Basic account configuration

Contact our Customer Service Centre on 1800 773 773 or at confirm@citec.com.au to check that your verified email address is up to date, as any delivery details will be prefilled with this information from 22 October. Only the account holder may request information or changes to an account.

Account code + UserID configuration

If you sign in to Confirm with an account code and UserID, then your account administrator/s can check and update your email address on your behalf. They can do this via Account Info > Maintain UserIds > Group Administration.

If you’re unsure who administers your account, you can contact our Customer Service Centre on 1800 773 773 or at confirm@citec.com.au.