How do I add money to my account?

Several options are available, depending on your account type.

Customers who’ve registered their account online will have a prepaid account. The account must have sufficient funds to conduct searches. A prepaid account code looks like this: 2022-0001. Some earlier prepaid accounts will have a four-letter account code, for example, AABB.

Invoiced accounts, also referred to as post-paid accounts, look like this: AABB-XYZ0.

If you’re unsure whether your account is prepaid or invoiced, or you’d like to set up an invoiced account, please contact our Customer Service Centre on 1800 773 773 or at confirm@citec.com.au.

Please refer to the following table to see what payment methods are available for your account type:

Payment type	Prepaid	Invoiced
Credit card	Yes	Yes – via BPOINT
Direct deposit	Yes	Yes
BPAY	No	Yes

Add funds via credit card – prepaid

Adding funds to your account online via credit card is the fastest way to increase your balance. We offer a secure payment system administered by the Queensland Government.

To top up your funds:

1. Select ‘Account info’. Under the ‘Account maintenance’ menu, select ‘Increase your account balance using your credit card’.
2. Enter your top-up amount then select ‘Next’.
3. Select ‘Launch payment service’. You’ll see a transaction summary. If the ‘Total amount payable’ is correct, select the green ‘Pay by credit card’ button.
4. Select your credit card type from the list, enter your details and proceed.
5. If the transaction is successful, a receipt page will display.
6. Select ‘Continue’ to return to CITEC Confirm. The screen will show your new account balance.
7. If you were in the middle of the search and were prompted to increase your account balance, select ‘Next’ to return to the search that you were doing.

Pay by credit card via BPOINT – invoiced accounts

Your invoice includes a link and all the details you need to pay online through BPOINT. This includes:

• biller code
• your account code
• invoice number.

Pay via direct deposit

You can make direct deposits online via internet banking or at a local branch.

Your invoice will have instructions about how to add funds to your account via direct deposit. Our account details include:

• BSB – 064 013
• Account number – 1000 1444
• Account name – ‘CITEC Confirm Collection Account’
• Transaction description – your CITEC Confirm account code.

Pay via BPAY – invoiced accounts

Your invoice will have instructions on how to pay via BPAY, including:

• biller code
• BPAY reference.

Are there limits to how much money I can add to my account?

No upper limit applies to the total amount you can add to your account balance. However, you can only add money to your account in $1000 AUD increments.

For example, you may perform five sequential account top-up transactions of $1000 AUD each, resulting in $5000 AUD.

When should I add money to my account?

You can add money to your prepaid account at any time. View our Fees page via the link on the header menu after you’ve signed in for details of our charges.

If you attempt to do a search without enough funds, you’ll be prompted to add money to your account. If you add money via a credit card, your search will pause until the transaction is complete.

Ensure the top up is completed by selecting ‘Next’ until you return to your search screen. If you close the window before completing the top-up process, any data you entered during your search may be lost, and you’ll have to start again.

If you have an invoiced account, you’ll receive an invoice with instructions on how and when to pay your account balance.

Can I request a refund of the remaining balance of my account?

For matters relating to refunds and account closures, contact our Customer Service Centre on confirm@citec.com.au. Please include:

• subject of your request
• CITEC Confirm account code
• bank account details for transfer.

We’ll contact you to confirm your request and obtain additional information if required.

What report options are available?

If you have multiple linked account codes with us, you can run reports from your main account or your sign in accounts. Depending on your account type, the following options may be available:

Current month statement

Financial transactions, such as deposits or credits, from the current month and a summary of sales (searches). They don’t display on statements generated from subsidiary account codes.

Previous month tax invoice

All financial transactions for the prior month and a summary of searches. If sub-accounts exist, a summary by account code will also generate, but this doesn’t form part of the tax invoice.

Tax invoices will only generate from your main account and capture information from your linked subsidiary accounts.

Filtered statements

Invoiced clients can restrict a monthly statement to a particular user ID or ‘Your reference’.

Simply select a current or previous month statement under the parent account and enter the user ID or the reference you wish to filter on. This reference is case sensitive.

You can’t filter a statement by your reference and a user ID at the same time.

Adjustment details report

Details manual credits and debits for the main account and other sign in accounts.

If you need more information about an adjustment, contact our Customer Service Centre on confirm@citec.com.au.

Daily usage report – today or previous day

Completed transactions for the current or previous day, sorted by time or your reference

If you run the report from the main account, it’ll identify the sign in account for each transaction.

Monthly usage report – sort by date

Details all completed transactions per day and a transaction summary.

Monthly usage report – sort by your reference

Summary of transactions performed, sorted by your reference and grouped by search type.

Usage reports for bimonthly billing period

Invoiced clients can generate a usage report that covers the invoice period (two per month).

How do I save my reports to a spreadsheet?

You can automatically generate spreadsheets for usage reports. Select the report option that you need, then ‘save result to a file’.

The file is in CSV (comma-separated values) format.

What is the ‘Your reference’ field?

Entering a meaningful value in ‘Your reference’ will help you:

• reconcile your transactions against your invoice
• locate results in the Confirm inbox.

What you enter as your reference is up to you.

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone	1800 773 773
Email	confirm@citec.com.au