User IDs

What is a CITEC Confirm user ID?

The CITEC Confirm user ID is an extra level of identification and security within your account code.

What are the advantages of linking user IDs to my Confirm account?

The traditional way of accessing CITEC Confirm was to have everyone log in with the same account code and password.

However, we recommend that your staff log in to CITEC Confirm with an account code, a user ID and a password specific to that user ID. Each transaction on your account will link to a user ID to accurately monitor usage.

The profiles for the document ordering systems, and for delayed results in some systems, enables each individual user to have their own set of delivery profiles. They may also see and use the profile set-up at the account level if required.

How should I structure the user IDs for my account?

You can tailor user IDs to suit your business by:

  • allocating a single ID to an individual or a group


  • allowing individuals to use several IDs to track their work in different areas.

The following scenarios show how you can allocate user IDs in different ways to fit your business processes. These examples relate to an organisation that tracks expenditure on four tasks.

Scenario one

One person always completes each task, and that person doesn’t work on any other tasks. In this case, you could assign user IDs by individual or task.

Either option would allow you to run reports sorted by user ID that would accurately show the costs for each task.

Scenario two

All people work on all tasks. In this case, assigning a user ID to each task would be most effective to track costs.

Each person will log in to your account with the user ID corresponding to the task they’re undertaking.

Scenario three

Your three staff each have sole responsibility for one task, and share the fourth task.

In this case, tracking the fourth task effectively would require a job-specific user ID. This user ID would be used by each person working in that role.

You could use a task-specific user ID or an individual user ID to track other tasks.

What are the differences between different levels of user ID?

Two levels of user ID are available: administrator and user. Administrator user IDs have extra functionality not available to staff at a user level.

Distinguishing between levels of user ID is your choice. You only need your account code to include at least one administrator user ID.

Beyond that, you can choose to:

  • set many or all your user IDs to administrator


  • restrict most user IDs to the lower user level.

How do I get a user ID?

Please contact our service centre or phone 1800 773 773 to add the user ID maintenance feature to your account. You can then create and maintain user IDs for your account as required.

How do I maintain my user ID?

The user ID maintenance feature means that you can easily perform all the ongoing maintenance activities on your account for yourself such as:

  • password changes
  • adding new staff
  • removing access.

This allows account holders to have total responsibility for the security of their own accounts.

The authority level assigned to each user ID determines what maintenance functions that user can perform.

Administrator-level user IDs can:

  • change the password of any other user ID under their account
  • create new user IDs
  • deactivate user IDs
  • modify the details of existing user IDs.

User-level user IDs can only change their own password.

Can I delete a user ID?

User IDs form part of the history (transaction and financial) of your account code.

Once created, a user ID must remain available to appear in historic reports. Therefore, it cannot be totally deleted.

Instead, administrators can deactivate user IDs that they no longer need. A deactivated user ID cannot access your account code and will not appear on your standard user ID maintenance screens.

Can I reactivate a user ID?

Administrators can reactivate user IDs. Reactivating an existing user ID will pick up previous records and combine them with the new activity.

This continuity is useful where the user ID identifies a work group rather than an individual.

Will user IDs display on usage reports?

User IDs are valuable for monitoring your account usage. When your staff log in to CITEC Confirm with a user ID, every subsequent transaction record incorporates that user ID.

Daily and monthly usage reports include the user ID associated with each transaction.

For more information on usage reports, visit our Account payment and reports page.

Is my CITEC Confirm user ID the same as the secure ID I use to access police databases through Confirm?

The user ID discussed here is not the same as the secure IDs assigned to authorised users of the police databases. A secure ID is only allocated on police approval to users with a bona fide reason for accessing online police information.

As user IDs and secure IDs are both generated from a combination of your surname and initials, for example SMITHJ, the same characters may be used in each identifier.

However, passwords are maintained separately. Updating the password for your user ID will not affect the password of your secure ID.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773