Land valuation certificate

How do I get access to these services?

If your account doesn’t have access to these services, a Request for access page will show when you attempt to use a service. Simply complete this form.

You’ll receive an email from our Customer Service Centre once access has been enabled.

You need an invoiced account to receive access to these services.

If you’re unsure whether your CITEC Confirm account is invoiced or prepaid, or you would like to set up an invoiced account, please contact our Customer Service Centre on confirm@citec.com.au or 1800 773 773.

I’m getting an error message when I try to access a service

If you’re receiving an error message, please contact us on 1800 773 773 or confirm@citec.com.au.

What information will I get from a NSW land valuation certificate?

A NSW land valuation certificate displays the following for the subject property:

  • applicants
  • land description and address
  • tax year
  • taxable land value
  • value type
  • customer information, including the scale of rates for the current tax year.

View a sample valuation certificate.

How long are the certificates valid for?

Certificates are only valid for the calendar year of issue. For example, a certificate you order during December will expire on 31 December of that same year.

A certificate ordered during December expires on 31 December of that year. You cannot request a reissue of an expired certificate.

So, you may prefer to withhold your certificate applications until 1 January, the following year.

How do I retrieve my results and track the status of certificate orders?

To retrieve and track the status of your certificate orders:

  1. Select ‘Check Status of Orders (intelli-Doc)’ on the NSW Land Tax and Valuation Certificates menu.
  2. The intelli-Doc screen will display. You can search through orders, track their status, review errors and retrieve certificates for completed orders.

To search for orders, use the date range, keyword and file reference fields.

You can also email or save documents.

Why is my certificate delayed?

Certificates delay when NSW OSR can’t find an exact match for the subject property and need to review the information. In these cases, your order will have a ‘Pending’ status when you view via ‘Check status of orders (intelli-Doc)’.

You’ll receive the certificate as soon as it becomes available.

How long will my delayed certificate take to process?

Delayed valuation certificates typically take up to a week to process, but it may take longer.

If NSW OSR can’t produce a certificate, the status of your order in ‘Check status of orders (intelli-Doc)’ sets to ‘Review’. The related document will detail the error message that NSW OSR returned.

How can I prevent my requests from being delayed?

Ensure that the information you provide is accurate. The NSW OSR finds common causes of delayed requests as incorrect spelling of address details and incorrect title references.

Are all prior land valuations available?

You can request land valuations for any year from 1993 to the current year. Valuations before 1993 aren’t available electronically, so you’ll need to request them directly from NSW OSR.

How do I order valuations across years?

Double-click on each year you wish to order a valuation for. A separate charge applies for each year you order.

Can I search on more than one lot in a deposited plan at a time?

You can include up to 60 lots in a single deposited plan application where they’re all part of one property.

What if the property has been subdivided recently?

The subdivision fields allow you to enter up to 30 original or prior land descriptions. The title reference fields are mandatory if you’ve entered subdivision details.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au

View our National telco cable searches user guide for more information on how to search.