Property crime reports

What information will I get from a property crime report?

The Qld property crime report contains applicable information under the following standard headings:

  • complainant(s) – a party (person) who makes a complaint or who files a formal charge.
  • modus operandi – a method of operating or functioning.
  • property items – items of property listed in a crime report, such as vehicle, vehicle plate, general property, or bicycle.

How do I locate a property crime report?

Four options are available to search for a property crime report:

Search by police reference number

The Queensland Police Service (QPS) creates and assigns a police reference (QP) number to incident reports.

A QP number is the most common format and comprises the letters ‘QP’ followed by the year the incident occurred (2 digits), then the incident number (8 digits), for example QP1912345678.

When searching on a police reference number, you don’t need to enter any other qualifying details. If you enter a valid QP number, the report summary will display immediately.

You can then review the summary and choose to order the full report.

Search by incident details

If you don’t know the QP number, you can use information about the incident to search for a report. You must provide at least the street and the suburb where the incident occurred.

You must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

When searching incident details, only one result can return. If more than one incident applies to your search criteria, no results will return.

Search by individual/person details

You can also search for a report using the name of a party listed in the report.

You need to know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact name matches only. For example, if you enter ‘Smit’, the system will not look for ‘Smith’.

When searching a name, only one result can return. If more than one incident applies to your search criteria, no results will return.

Search by organisation details

You can also search for a report using the name of a company, organisation or entity listed in the report.

You need to know the date the incident occurred or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact matches only. For example, if you enter ‘CITEC’ the system will not look for ‘CITEC Pty Ltd’. You may need to modify your search criteria in case the company has been listed differently on the report.

When searching organisation details, only one result can return. If more than one incident applies to your search criteria, no results will return.

Search tips

  • When entering a surname, we recommend you also enter a given name to narrow your search.
  • When entering a street name, only the name is required. For example, ‘Edward Street’ would become ‘Edward’.

What should I enter in the ‘Claim/File number’, ‘Reason for access’ and ‘Representing’ fields?

The information you provide is stored in the database transaction logs and may be retrieved by Queensland Police for information audits or other purposes.

You need to provide a reason for conducting the search from the drop-down list (for example, insurer with a bona fide interest, representative of involved person, other person with a bona fide interest or an involved person).

Enter the name of the individual or entity you’re conducting the search on behalf of in the ‘Who are you representing?’ field. The individual or entity must have an interest in the report you’re seeking.

At what point am I charged for the search?

No charge applies to view browse lists or report summaries. A charge doesn’t apply to your account until you click $ Order $ on the result summary screen.

Do I have to view/print the report immediately?

Save your Qld property crime report immediately after purchase. For security reasons, the report isn’t saved in your inbox.

If the report is updated, can I get a new copy?

Yes, if you order a report before police involvement is complete, you may want to order it again once it has been completed/finalised.

You can re-order a report within 60 days of the original order time for a significantly reduced fee. The QP number must be identical, and the same user must complete the search.

Can I add subrogations from within the property crime report?

You can enter subrogations when a crime report returns.

From the ‘Related Searches’ section at the bottom of the Qld property crime report result summary, select ‘Subrogation’. This will take you to the Qld property crimes subrogation input screen.

You can then add subrogation interests and or rights for that particular crime incident. No charge incurs to add (or remove) subrogation interests or rights.

View our subrogations page for more information.

How do I get online access to property crime reports?

Online access is limited to approved applicants only. If a person or their property is directly involved in an incident, the person can access information about the incident via a manual application process or through a certified agent, for example a solicitor or insurance company.

Information from crime reports cannot be passed on to anyone without a bona fide interest in the incident.

Certified agents such as insurance firms, legal firms and mercantile agents that regularly need details relating to crime reports can obtain these documents online through CITEC Confirm. These users need to apply for access.

Users are granted access individually and will be provided with a high security user ID and password. Please contact our Customer Service Centre on confirm@citec.com.au or 1800 773 773 to request an application pack.

Qld Police will conduct full security checks on each individual applicant. Applications can take several weeks to process.

Once approved, we’ll notify you.

Why is an additional user ID and password required to access Qld property crime reports?

The information in Qld property crime reports is confidential and may not be disclosed to unauthorised persons. High security user IDs provide extra security.

Each organisation and individual accessing the system must be approved before they’re granted a high security user ID. Details of all transactions record automatically.

Use of this system constitutes consent to security monitoring.

Do not permit anyone to use your high security user ID and password, always log out of the system at the completion of your enquiry and make sure you regularly change your password.

What if I’ve forgotten my password or can’t log in?

If you enter your password incorrectly more than 3 times, you will automatically be locked out of the Qld property crime reports system.

If you have forgotten your password or been locked out, select ‘Having trouble logging in?’ on the high security login screen and provide your contact details. Our service centre will contact you.

Can I get a one off copy of a crime report without applying for online access?

Other firms and members of the public can obtain Qld property crime reports by placing orders directly with CITEC Confirm. These reports are only available to parties involved in a crime or those persons acting on behalf of those parties.

Simply complete a one-off Crime Report application form and email it to CITEC Confirm. Once your report is ready, you’ll be need to pay by credit card.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au

View our Qld property crime reports user guide for more information on how to use.