Qld traffic incident reports

How do I get online access to Qld traffic incident reports?

Online access is limited to approved applicants only.

A person whose self or property is directly involved in an incident can access information about the incident either directly or through a certified agent, for example a solicitor or insurance company. Information from traffic incident reports cannot be passed on to anyone without a bona fide interest in the incident.

Certified agents such as insurance firms, legal firms and mercantile agents that regularly need details relating to traffic incidents are able to directly obtain these documents online through CITEC Confirm. Users of this type are required to apply for access.

Users are granted access on an individual basis and will be provided with a High Security User ID and password. Please email the CITEC Confirm Service Centre on confirm@citec.com.au to request an application pack.

The Queensland Police will conduct full security checks on each individual applicant. Applications can take several weeks to process. Once approved, you will be notified by the CITEC Confirm Service Centre.

Why is an additional user ID and password required to access traffic incident reports?

The information contained within Qld traffic incident reports is confidential and may not be disclosed to unauthorised persons. High security user IDs provide an additional level of security to the database and to database users.

Each organisation and individual accessing the system must be approved by the Queensland Police Service before they are granted a High Security User ID. Details of all transactions are automatically recorded.

Use of this system constitutes consent to security monitoring. In your own interest, do not permit anyone to use your High Security User ID or password. Ensure that you always log out of the system at the completion of your enquiry and regularly change your password.

What if I have forgotten my password or I can’t log in?

If you have entered your password incorrectly more than three times, you will automatically be locked out of the Qld traffic incident reports system. If you have forgotten your password or been locked out, select ‘Having Trouble logging in?’ on the high security login screen and provide your contact details – our service centre will contact you.

Can I get a one-off copy of a traffic incident report without applying for online access to QLD Traffic Incidents?

Other firms and members of the public can obtain Qld traffic incident reports by placing orders directly with CITEC Confirm’s head office in Brisbane. These reports are only available to parties involved in an accident or those persons acting on behalf of those parties.

Simply download and complete a one-off traffic incident application form and email it to the CITEC Confirm Service Centre on confirm@citec.com.au. Once the report is available and ready, the Service Centre will email you with a link to make a secure credit card payment.

What information will I get from a traffic incident report?

The information available for a given incident depends on several factors.

Traffic Incidents are recorded on an Initial Police Report (PT51) that includes a series of prompts for standard information as well as areas where the reporting officer can record free text such as descriptions or statements. It is from this initial report that the online Traffic incident Report is generated.

Additionally, some incidents have associated documents that are not available online.

The Traffic Incident Report contains applicable information under the following standard headings:

  • Occurrence
  • Witnesses
  • Incident Scene and Event
  • Crash Description
  • Unit Details
  • Towed Vehicles
  • Damaged Property
  • Person Killed or Injured (Victims)
  • Versions

What information will I get for incidents reported by members of the public?

An incident reported by a member of the public is likely to contain less information than a standard report, as it was not reported by a police officer. In addition, less information is available on the Summary screen about the report.

If an incident was reported by a member of the public, we’ll alert you about it before you order, so that you can decide whether to proceed with purchasing a report.

To understand the type of information you could receive for a traffic incident reported by a member of the public, view our sample search result.

What should I enter in the Audit details screen?

The information you enter here will be stored in the database transaction logs and may be retrieved by Queensland Police officers for use in information audits or other purposes.

Your Reference can be any information that is meaningful to you or your organisation, for the purposes of identifying a report among other records. You may also use this field to enter something that will help you identify your interest in the report, should Queensland Police audit your usage at a later time.

You are required to select from a list of specific reasons for conducting the search from the dropdown list (for example, Insurer with a bona fide interest, Representative of involved person, other person with a bona fide interest, involved person). These reasons are provided by the Queensland Police Service.

Enter the name of the individual or entity you are conducting the search on behalf of in the ‘Who are you representing?’ Field. The individual or entity must have an interest in the report you are seeking.

What search criteria should I use for a traffic incident search?

There are four options available for searching for a Traffic incident Report:

Search by Police reference number

The Police reference number is created and assigned to incident reports by the Queensland Police Service, and may be represented in TIN or QPRIME format.

QPRIME is the most common format and comprises the letters ‘QP’ followed by the year the incident occurred (2 digits), then the incident number (8 digits). For example: QP1900000001.

TIN is an older format and comprises the year the incident occurred (2 digits) followed by a 1 to 5 digit number. For example: 06/12345.

When searching on a Police reference number, no other qualifying details (e.g. date, location, name etc) need to be entered. If a valid Police reference number is entered, the report summary will be located and displayed immediately. You may then review the summary and choose to order the full report.

Search by incident details

If you do not know the Police reference number, you may use information about the incident itself to search for a report.

You must provide at least one of the following incident details: Vehicle registration, Street name, or Suburb where the incident occurred. You must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

If your search identifies multiple reports, you will be presented with a browse screen where you may review a summary of each report at no cost. Once you have identified the correct report, you may proceed to order it in full.

Search by individual/person details

You may also search for a report using the name of a party listed in the report. You must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact name matches only. For example, if you enter ‘Smit’ the system will not look for ‘Smith’.

If your search identifies multiple reports, you will be presented with a browse screen where you may review a summary of each report at no cost. Once you have identified the correct report, you may proceed to order it in full.

Search by company details

You may also search for a report using the name of a company, organisation or entity listed in the report. You must also know the date the incident occurred, or at least an approximate range. The maximum range allowed is 40 days.

The Queensland Police system looks for exact matches only. For example, if you enter ‘CITEC’ the system will not look for ‘CITEC Pty Ltd’. You may need to modify this value depending on how the company has been listed on the report.

If your search identifies multiple reports, you will be presented with a browse screen where you may review a summary of each report at no cost. Once you have identified the correct report, you may proceed to order it in full.

Search tips

  1. When searching by incident details or by name the maximum date/time range for ALL reports is 40 days.
  2. When searching by individual/person name, the First Name is not mandatory, however it is recommended that you enter the First Name, as well as the Last Name to help narrow the search.
  3. Do not enter multiple given names in the First Name field. The system will not return a result where multiple given names are provided.
  4. Enter the Street name only, not the street type. For example, enter ‘Edward’, not ‘Edward Street’.
  5. Due to ongoing investigations Traffic Incident Reports are not always entered in full immediately. The Report Summary screen indicates the status of the report, and how much information has already been entered, helping you decide whether to purchase the report now or later.
  6. No charge is applied to your account if you choose not to proceed past the Report Summary to buy a report. Your activity will still be recorded.

At what point am I charged for the search?

No charge applies to viewing browse lists or report summaries. A charge is not applied to your account until you click $ Buy full report $ on the Result Summary screen.

What should I do once I receive the full report?

You should download or print your traffic incident report immediately after purchase from the My result screen. For privacy and security reasons, your reports are NOT stored in the Confirm inbox with your other search results.

You may however request to be emailed a copy of the report from the My result screen.

If the report is updated, can I get a new copy?

If you order a report before police involvement is complete, you may want to order it again once it has been completed/finalised.

You can re-order a report within 60 days of the original order time for a reduced fee. The Police reference number must be identical and the search must be conducted by the same user.

Please note that traffic incident reports reported by a member of the public do not have a reduced fee for a follow-up report. The Queensland Police Service have advised that this type of report is rarely updated.

Reduced fees also do not apply to restricted reports.

Why is a report classified as restricted?

The Queensland Police Service (QPS) may restrict the release of information regarding a traffic incident. If a report has been restricted, then a message will display on screen, and the report will not be available to access online.

If you would like to request access to a restricted report, you can email our customer service centre with your QP number via confirm@citec.com.au. They will contact QPS on your behalf.

QPS will assess the request to determine whether any information in the Traffic Incident report can be released.

You can only request restricted reports 28 days after the incident was reported.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au