Overview

You can access various certificates, reports and documents through Vic conveyancing. View a list of available property certificates.

Does my order require a reference?

This is an optional field. We recommend that you add a reference, as this allows you to reconcile your Confirm account using online reports.

Can I change my delivery details?

Yes, you can change these on the ‘Delivery details’ screen.

Can I change or cancel my order once I submit it?

No, you cannot change or cancel orders once you submit them, as certificate requests go straight away to most custodians.

How can I keep track of orders?

A record of all your orders is in the Confirm inbox. You can use the Confirm reference from your Vic conveyancing result summary to search for a specific order.

How long are saved orders stored?

Orders that you save to finish later are available for 7 days from the Confirm inbox. After this time, the ‘Saved’ order status will change to ‘Expired’ and you’ll need to resubmit your search.

All orders with a ‘Saved’ status will automatically change to ‘Expired’ in the Confirm inbox at midnight on 30 June each year.

What is the maximum size of an email attachment for a result?

No size limit is set for results sent as email attachments for the Vic conveyancing system.

Where are results stored?

Results are available in the Confirm inbox for up to 120 days.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au