Overview

You can access various certificates, reports and documents through Vic conveyancing. View a list of the searches that are available.

Does my order require an order reference?

This is an optional field. CITEC Confirm strongly recommends that you add a reference as this will allow you to reconcile your Confirm account using online reports.

Can I change my delivery details?

Yes, you can change your delivery details on the ‘Profile’ screen.

Why is my email address being rejected?

Please ensure you’re entering a valid email address.

A valid email address requires an @ symbol and must not exceed 64 characters. It must only contain:

  • alphanumeric characters (a – z, A – Z and 0 – 9)
  • the following symbols . _ % + – @.

Email validation is not case sensitive.

Can I change or cancel my order once I have submitted it?

You cannot change or cancel orders once you’ve submitted them, as certificate requests are submitted instantaneously to most custodians.

You will not receive refunds for incorrect orders.

How can I keep track of orders?

A record of all your orders is in the Confirm inbox. You can use the Confirm reference from your Vic conveyancing result summary to search for a specific order.

How long are saved orders stored?

Orders that you save to finish later are available for 7 days from the Confirm inbox. After this time, the ‘Saved’ order status will change to ‘Expired’ and you’ll need to resubmit your search.

All orders with a ‘Saved’ status will automatically change to ‘Expired’ in the Confirm inbox at midnight on 30 June each year.

What is the maximum size of an email attachment for a result?

No size limit is set for results sent as email attachments for the Vic conveyancing system.

Where are results stored?

Results are available in the Confirm inbox for up to 120 days.

Can’t find what you’re looking for?

Our Customer Service Centre is here to help you between 8:00 am – 5:00 pm, Monday to Friday.

Phone 1800 773 773
Email confirm@citec.com.au